Do you run a service-based web site? Do you sell applications or goods in your WordPress site? Well in the event that you do, you’ll realize the need for a customer support-system that is exceptional. The following is a list of some WordPress customer support options for you to choose from.
1. Click Desk Live Support
Click Desk is a plug-in having a live-chat facility, which is accessible with template choices. To make things better, it allows people to make use of a “click to call” alternative and utilizing it, allows the visitor to truly have a live voice dialog with the website administrator or the help personnel. And if there’s absolutely no support personnel at hand to assist the visitor and in the event you are not online, there exists an off line contact type which allows you to be contacted by the visitors. Also to top everything off, live phone support is offered by the plug-in in over 40 nations all over the world. In addition, it causes it to be possible to make use of Skype and Google Talk to make communicating much more economically feasible and simpler.
2. Live Chat Casengo
This is an excellent plugin to put in a chat facility that is live in your WordPress website. This plug-in will allow you to handle queries via e-mails and live chat to your website. And as with the plug-ins that were previously discussed, this one also comes built-in with all the media networks.
3. Live Help Now Help Desk & Chat Button
This is a dependable, responsive WordPress plug-in that provides real time chat alternatives. It enables interaction between the site administrator or a website representative as well as the customer. There’s also an offline mode and a Callback Request Program as well as a Ticket program. As it’s encrypted, all communications via this plug-in is low risk. It provides support in several languages as well.
4. WordPress Advanced Ticket System
This plug-in has the vital elements to create a ticket system that is very compatible with your WordPress site. It allows visitors to submit queries and other issues. When a ticket is produced the customer can establish the variety, the precedence as well as the condition of the ticket. The website administrator. The plug-in functions as a helpdesk method which gives support to you and your visitors. An inbuilt Customer-Relationship Management system makes it possible to maintain a good relationship with your loyal customers.
5. WP Awesome Support Responsive Ticket System
A well-rounded support-system which works with just about any subject on WordPress. ThemeAvenue created this plug-in, mainly to help establish a support system that was better for their clients, but this plug-in could be fitted into almost any company website. This plug-in may be used as a live-chat assistance solution and to support numerous representatives for the help desk. This plug-in allows the site administrator to set functions for the help personnel that includes specially designed parameters. Unlike WordPress CMS that is ordinary, where the site administrator is limited to a number of user functions including subscriber, contributor, editor and writer. With this plug-in, emails may be customized using the templates provided. (https://WordPress.org/plugins/wpsc-support-tickets/)
6. ZenDesk
Zendesk is a plug-in that brings more than a help desk to your own WordPress site. It makes it easier for users on your site to take part in message boards and to submit tickets. Any opinion could be transformed right into a ticket, if you need to. Using the Zendesk dropbox, a customer can readily possess a chat together with the site administrator. With Zendesk it is possible to make a custom form which is often added to your own website, so there’s a full page completely focused on support.
7. Live Agent Free Chat and Help Desk
This WordPress plugin is free and incorporates many features including off-line messages and live-chat and help desk right into one plugin. Additionally, the plug-in keeps message boards and offers a text box to help people who seek support. There’s a choice that allows connection to media networks like facebook and twitter. Also, there’s multilingual assistance provided for the plug-in, and it contains any language that WordPress supports.
8. WordPress Email Ticket Support Plugin
This is a superior WordPress plug-in that functions perfectly for everyone who provides customer service via emails. It offers a constructed ticket program, which allows a business to provide all of it’s clients with great support. There’s a choice that includes utilizing a comment box which can be put onto your website. The plug-in enables non and WordPress users to create tickets and immediately assigned them based on urgency. The person creating the ticket can see the positioning of the ticket to estimate a response time.
In the past, online support was not easy. But, with ever changing technology, businesses have more control and can give their customers a more pleasurable online experience and can stay in touch with them at a faster rate that is also more professional.
